Privacy Policy – PIQLBALL EVENTS

PRIVACY & GDPR POLICY

Last updated: 22 September 2025

PIQLBALL Events (“we”, “our”, “us”) is committed to protecting your privacy and respecting your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains what data we collect, how we use it, and your rights.

1. Information We Collect

We may collect the following types of personal information when you use our website, purchase tickets, or take part in our events:

Contact details – name, email address, phone number.
Booking information – ticket purchases, event registrations, payment confirmations.
Player details – DUPR ranking (if provided), club/team information, playing level.
Payment details – handled securely by our payment provider (we do not store card details).
Website usage data – via cookies and analytics (see Section 6).

2. How We Use Your Information

We use your personal data to:

Process ticket bookings and event registrations.
Communicate important event information, updates, and confirmations.
Manage player levels, pools, and event formats.
Send marketing communications (only if you’ve opted in).
Improve our website, services, and customer experience.
Meet legal and regulatory requirements.

3. Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

Contract – to provide you with event services you have booked.
Consent – for marketing communications.
Legitimate interests – to run events smoothly, ensure safety, and grow our community.
Legal obligation – where required to comply with law.

4. Sharing Your Information

We will never sell your data. We may share your personal information with:

Event venues, staff, or volunteers to manage event operations.
Payment processors (e.g., Stripe, PayPal) for secure transactions.
Service providers (e.g., email systems, website hosting) to deliver our services.
Regulators or authorities if required by law.

5. Data Retention

Booking and participation records are kept for up to 3 years after the event.
Marketing consent records are kept until you withdraw consent.
Financial transaction data is retained for 6 years in line with UK tax law.

6. Cookies & Analytics

Our website uses cookies to improve your experience and to understand how visitors use our site. You can control cookie settings via your browser at any time.

7. Your Rights

Under UK GDPR, you have the right to:

Access your personal data.
Request correction of inaccurate data.
Request deletion of your data.
Restrict or object to certain processing.
Withdraw consent at any time (for marketing).
Data portability (receive your data in a usable format).

To exercise your rights, contact us at: info@piqlball.com

8. Security

We take appropriate technical and organisational measures to protect your data against loss, misuse, and unauthorised access.

9. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

📧 info@piqlball.com
📍 PIQLBALL Events, [Insert Business Address]

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

✅ By using our website and services, you agree to this Privacy Policy.